Casoo Casino

About Casoo Casino

It might be a bit difficult to quickly say Casoo Casino five times in a row without stuttering, but even if you don’t manage, there are still lots of reasons to review this online casino website. With over 1500 games to choose from and the option to deposit in crypto, we’re sure that there are lots of Canadians who would include this website in their list of potential online casinos. We did too, as the great looking Casoo homepage welcomes you to a mysterious world of casino games and loyalty points. We quickly found out there were quite a few drawbacks too which is why we’ll kindly ask you to lower your expectations about this casino. In our Casoo Casino Canada we’ll share our thoughts with fellow Canadians. Will dive into their game portfolio, customer service, and promotions on offer.

Casino Software

Powered by 35 game providers, players with an account at Casoo Casino have more than 1500 games to choose from which should be more than sufficient for most Canadians to find a few of their favourite games. In the main lobby there are regular slots, jackpot games, live dealer games, and “all games” which show all available titles on the website.

Although the software is good and according to industry standards, we would have liked the operator to include some extra filters and categories to easen the search for games. In terms of game developers, we were happy to see some of the most popular Play’n Go and NetEnt titles. Filtering by provider is the fastest way to find your favourite casino software.

Licenses, Safety, and Trustworthiness

Casoo Casino is a crypto casino which often means they operate from Curaçao. This is also the case for Casoo despite having branches in both Cyprus and the UK. There are actually plenty of online casino brands that operate from Curaçao and have shown to deliver an outstanding service, but some extra attention won’t do any wrong. Owner SGS International was only founded in 2021 which might be something to bear in mind as they’re not the most experienced operator in the market. Some other casinos operated by SGS International are Pokies2Go Casino and FoggyStar Casino which perform reasonably well. Unfortunately, many casinos that were brought to the market by this casino brand have already closed (such as BetZino Casino, ZevCasino, and Nissi Casino) which is somewhat disturbing as SGS hasn’t been around for a very long time.

They do fulfill their duty at SGS International of giving the player a platform for safe play as there are lots of limits that can be set in one’s account such as a deposit limit and the option to pause or close the account. What we found very comforting to see in the sign up form was the question whether we had self-excluded ourselves from any gambling website in the last past 12 months. You don’t see this question in a lot of registration forms, and we suggest more online casinos follow Casoo’s example. Make sure to preselect CAD as your preferred currency because it was automatically set to EUR when we created our account.

Casoo Casino Mobile Experience

Their mobile website is just as good as their desktop platform which doesn’t come as a complete surprise as we’re talking about a website that was launched in 2019 and is part of the newer generation online casinos aimed at casino lovers from all over the world, including Canada. In terms of design, this is definitely a mobile casino that meets today’s standards and the good thing about it is that you don’t need a separate app as the website is fully responsive and adapts to the used device, be it a phone, tablet, desktop, or laptop.

Casino Offerings

Casoo Casino breaks the 1000 games minimum barrier and even makes it to a comfortable number of 1500 games. Whether you’re after slots, progressive jackpot slots, table games, or live casino games, there are lots of games and game developers to choose from. The fun part about Casoo Casino is that they have teamed up with both leading providers and less famous names, at least in Europe and North-America. Some popular studios are Microgaming, Play’n Go, NetEnt, and Push Gaming, but there is also a nice range of software providers that aren’t very common at casinos that focus on countries in Europe and the Americas. The lobby features 35 different studios which is a decent number for any online casino.

Table Games

Although there is a number of table games to choose from, there isn’t a separate category that groups them. This makes it a bit more difficult to find games of this category which means you’ll need a title to find your favourite table game via the search box. And if you search for common keywords like “Roulette” or “Blackjack” you’ll be presented with the live dealer games too which might not be what you want. There are still sufficient RNG versions of popular games like blackjack and roulette available brought to you by EvoPlay, iSoftBet and amongst others. We would just suggest putting them into their own category.

• Ruleta Grand Croupier (MGA Games).
• American Roulette 3D (EvoPlay).
• Tens or Better (iSoftBet).
• Deuces Wild (iSoftBet).
• Joker Card (Amatic Industries).

Live Casino at Casoo

Live dealer fanaticos will have a fully equipped live dealer casino with 150 predominantly Asia oriented titles as you’ll find some less common live studios here such as LuckyStreak and SA Gaming which are companies that are mostly focused on oriental markets. The latter provider is known to use sensually looking young Asian females as their live dealers which is definitely a few to catch someone’s eye. It might be about too much for some players as we’re not used to this from other live dealer providers. Other studios listed in Casoo’s live section are BetGames.TV, AsiaGaming, AsiaLiveTech, and Evolution giving players a remarkable mix of table games and game shows, some of which are:

• Monopoly Live (Evolution).
• Live Baccarat (LuckyStreak).
• Deal or no Deal Live (Evolution).
• External Baccarat (LuckyStreak).
• Live Roulette (SAGaming).

Slots

As much as three thousand slot games on offer generally means that there is no lack of slots. Equally important as the exact number of games is the diversity that can be found and for both quantity and quality you won’t have anything to complain about. Casoo very conveniently lists a number of original filters you can choose from with “Cherries”, “New & Shiny”, “Megaways” and “Feature Buy” being some of the most sought after filters so we believe. The game portfolio looks great and the above filters will facilitate your search so you won’t have to manually scroll your way through more than the 1500 games available.

• Gates of Olympus (Pragmatic Play).
• Starburst (NetEnt).
• John Hunter and the Book of Tut (Pragmatic Play).
• Blockchain Megaways (Booming Games).
• Hand of Anubis (Hacksaw Gaming).

Deposits and Withdrawals 

Casoo’s payment platform contains an average range of banking methods, with a selection of crypto featured on the page to cater for the growing group of crypto owners. This includes Bitcoin, Ethereum, and Litecoin which are the most popular crypto coins, but there are some alternatives as well. The same holds true for the e-wallets although we would’ve enjoyed some more options as Jeton and MFinity is probably not enough. Visa and Mastercard are two of the payment options available, but these tend to be a lot slower than e-wallets. We do believe that any online casino should offer payments in credit cards as they are still very popular. As for speed and processing costs, other banking methods are probably preferred. We suggest you to read more about the following payment methods:

• Interac
• Mastercard
• Visa
• Crypto

Canadians who would rather stick to Interac won’t have a problem on this website as it’s one of the banking methods available that is strictly meant for people who are based in the country of Canada. For most payment methods, minimum deposits start at C$ 10 and go up as high as C$ 10,000 for Interac. Maximum withdrawal limits stand at approximately C$ 2600, but are tied to the equivalent of €2000. Nevertheless, this might be a bit confusing as we’d rather have all values and numbers presented in Canadian dollars.

What we found somewhat disappointing was to see that the banking page hasn’t fully adapted to the Canadian market, despite Interac being one of the payment options. Instead of setting the base currency to Canadian dollars for those accessing the website in Canada, it is set to Euros. In case you miss this, you’ll need to contact customer support as the account settings don’t include an option to change the base currency. Those using Interac will see how the region is listed as “States” and not “Provinces”. This might not be a big deal to some, but it shows a lack of interest in a particular market like the Canadian  one to us.

Whatever payment method you prefer, you’ll need to bear in mind the processing times of payouts on this website, at least at first. Every user is required to confirm their identity before they can request their first payout. This is a result of global Know Your Customer (KYC) and Anti-Money Laundering (AML)-standards which are adhered to by Casoo. Please note that all registered users are required to stick to these steps so it’s not just you.

Canada Welcome Offer at Casoo

Casoo works with both a bonus for new customers and promos for existing visitors, including a loyalty program. Becoming a member of Casoo’s space crew opens the door to many perks, but it all starts with the welcome bonus that subsides your first four deposits with a package of C$ 3000 and 200 Free Spins. If we break this down you’ll get:

• 100% deposit bonus up to C$ 450 + 100 free spins on the Magic Stars 3 slot by Wazdan Gaming.
• 50% deposit bonus up to C$ 450 and another 100 spins on Magic Stars 3.
• 40% deposit bonus up to C$ 600.
• 25% deposit bonus up to C$ 1,500.

As always, we took a look at the terms and conditions to determine whether the welcome deal is worth it. They seem fairly reasonable for slot players, but table game fans might be disappointed as their category is excluded from claiming the package. Furthermore, the wagering requirements are x25 for the deposit and bonus amount. The free spins have a x35 playthrough requirement. A minimum deposit of $ 20 is needed to qualify.

Casino

Once the welcome bonus is claimed, existing users will have different promos to choose from more. These are announced on the casino’s promotions page. We recommend you to frequently visit the promotions page and check out the latest offers so you don’t miss out.

Loyalty Program

Upon signing up and making your first deposit you will have the opportunity to subscribe to the loyalty program which gives you different benefits. Casoo’s loyalty program fits the rest of the casino’s theme and takes you to the universe. There are 3 mysterious levels that all look like a lot of fun and as you progress through them and discover new planets, you make way to new rewards that allow you to carry on your explorations. Some of the prizes you can expect to receive are cashbacks, super spins, and free spins. Make sure to pay some extra attention to the 10% and more wager free daily, weekly, or monthly cashbacks.

Customer Support Experience

We hate to come across online casinos that work with limited support hours, which is also due to our own time zone, making it difficult for Canadians to access casinos that have their support desk in Europe. Casoo Casino is one of the casinos that doesn’t work with a 24/7 support desk and is available only from 7am to 3am CET which you’ll need to convert to your own time zone. Casoo’s customer support agents can be reached via live chat, phone and email which are all the channels we need to feel comfortable with a support desk. Just make sure you take the operational hours in account when you contact them.

Would we recommend Casoo Casino Canada?

Let’s say that we would recommend you to check them out yourself and decide for yourself whether you like what you see or not. This also means that we’re not fully convinced about this website, but that we don’t want to be too stringent and exclude Casoo Casino either as there are some very good aspects of this website. The availability of more than 1500 games is an upside of this casino, but they could get a lot more out of their lobby as it lacks some filters and categories. The overall presentation of the website is outstanding and this is quite a nice platform, we have to say.

Situated in the United Kingdom, but licenced in Curaçao, Casoo Casino chose to get their licence overseas as they wanted to incorporate crypto on their website and we believe this is the only valid reason to request a licence in Curaçao as we don’t see any other reasons to. The registration process is very easy and maybe a bit too easy as pretty means anyone can sign up on this website without being asked any additional questions. An ID-check is required upon withdrawing money which might just be too late for the unlucky players.

What also worries us is the way the brand’s owner SGS International has performed since its foundation. Most of their casinos have already been closed while it still offers a few websites. Casoo Casino has been around since 2019 which means they’re not completely  new to the market, but definitely need to prove themselves in the long run. Whether they’ll be able to do so also depends on SGS International as we can’t guarantee that the owner won’t shut down this website at some time. We hate to say this, but it’s something our followers will need to be aware of as we always want to be transparent about the casinos we work with. Until now, there haven’t been a lot of complaints about Casoo though.

When it comes to bonuses, Casoo Casino does not fail to impress as both the amount of bonus money and the amount of free spins are all we need to make a fresh start. This also holds for the bonus terms which aren’t very different from industry standards. Do note that there are separate wagering requirements for both bonus money and free spins and that you’ll need to bear in mind that the welcome package favours slots players over those that prefer live dealer games or table games. Other than that, there are different promos and a loyalty program that might let you stick around although it’s up to you to decide whether this brand meets your needs. We’re surely not convinced by Casoo, but maybe you will be.